FAQ

  • Which should I set the format, between RGB and CMYK?

    RGB is ideal.
  • What application should I use when making the data?

    Photoshop, Illustrator, InDesign, PDF are available.
  • How do I upload the data?

    You can upload your data by "BOX" when you order from our contact foam.
    You can also attach the data on your email or use file transfer services.
  • How heavy is a wood panel?

    A4 size: About 200g
    A3 size: About 200g
  • How heavy is an acrylic photo?

    A4 size: about 400g / A4 size with back hanging frame: about 500g
    A3 size: about 800g / A3 size with back hanging frame: about 1kg
  • Is it possible to be printed except papers?

    We have been adopted a large UV flatbed printer with highest quality. It is possible to be printed on a various material like acrylic, wood, transparent film, and more. Please ask.
  • Can I order color proof?

    There will be a charge of 2,200yen (the basic charge)+half price of the museum print fee.
    Re-printing after the color proof is the half price of the printing fee.
  • How long will it take before I receive the products?

    It takes around two weeks for the shipping after we could check your data and the payment. If you are urgent, please ask.
  • May I visit FLATLABO office and consult directly?

    Please make a reservation on "contact" page.
    https://flatlabo.com/contact/
  • Is it possible to make a personal order?

    Yes, you can order from one product.
  • About payment

    A bank transfer or an online payment are available.